+27 (0) 11 675 0600 info@uniquehealth.co.za
Learn more about COVID-19 Click here
By broad definition, facilities management refers to ensuring the smooth operation and management of a facility, building and its employees which allow all three to work together in a harmonious manner. A facility manager has the responsibility of prioritizing cleanliness, ensuring employee safety, customer satisfaction, improving productivity and overseeing the correct management of money. In the healthcare industry the abovementioned roles are especially important as it is vital to maintain a healthy and efficient environment in order to improve and speed up a patient’s progress or recovery. Organizations providing healthcare have to function in optimal conditions as delivering the best care to patients is the ultimate goal. The sheer work load that a facility manager has to accomplish is exceedingly great and they carry a large responsibility on their shoulders. With more people each day requiring medical attention, occupational healthcare and restorative care, the demand for dedicated and committed facilities managers is rising.
The duties of such managers range from considerably minor tasks such as enforcing cleanliness to major tasks which include the prevention of power and equipment failure during surgical procedures. Although it is almost impossible to list every single duty and responsibility, here are some of the factors which highlight the importance of healthcare facility management.


Increase in the aging population: A substantial percentage of the global population is above the age of 60. With increased age more people are in need of healthcare services as many of the elderly face chronic disease, mental illness and are prone to injury and disability. Healthcare service providers must in turn keep up with the pressures of catering to this consumer preference and provide high quality care services with improved healthcare equipment and innovative technology. This new trend in population means that more facilities and spaces are required, which must accommodate the decreasing financial resources of the elderly. Personal assistance to discuss health matters is preferred among older individuals. Therefore providing free healthcare services and testing (blood, cholesterol and diabetes) will help service providers to gain the trust of the community. A good facility manager must cater to the most direct needs of the elderly, addressing their concerns of finance, safety and recovery whilst providing hygienic and coordinated social networking among them. Addressing and discussing their concerns with them will improve their quality of life and increase longevity.


Demand for restorative care centers: The cost of running a large upscale hospital in metropolitan areas is far greater than that of a restorative care service. The costs associated with the construction of outpatient care facilities are far less expensive as these centers are easier to construct and materials necessary are readily available and more convenient to transport. Patients prefer to receive treatment and therapy in facilities which are closest to them rather than larger hospitals. A large amount of revenue is earned in restorative facilities. A facilities manager is vital in such environments to ensure the day to day fluidity of the facility. With a large number of individuals seeking care for different conditions, it is crucial to the facility to keep track of the different departmental services, strategize and budget accordingly to ensure that every patient gets the care and attention they need to make a speedy recovery.


Improvement in efficiency: The number one priority of the healthcare industry is to provide the best care service to its patients. This however is achieved through the successful coordination and supervision of the entire facility which ultimately leads to the full recovery of patients. It is the role of management to organize patient data, medical supplies, building equipment/ machinery and maintenance of the entire building. Thorough checks must be conducted on a regular basis to ensure the facility is functioning at its absolute best.


Daily operations: Although a facilities manager has the responsibility of specific tasks, it must be noted that they aren’t responsible for the execution of the tasks. Their job entails overseeing that specific duties (ground maintenance, waste disposal etc.) which contribute to the upkeep of the facility and patient health & safety are fulfilled each day. Facility managers work hand in hand with healthcare professionals to determine what the facility is lacking and what can be done to improve it. Managers also work closely with HR to set in place and maintain staff policies, along with dealing with legal claims and liabilities that may arise due negligent actions by employees.


Healthcare facilities management is extremely imperative in all healthcare facilities. The four above mentioned factors only briefly highlight their importance in the medical and healthcare industry. Unique Health offers superior healthcare facilities management services, placing experienced stuff that have the capacity to manage all offered services. Working in accordance with the employment act, should you request our service we will strive to keep both staff and patients satisfied as we understand the challenges faced by health centers. Contact us today for more information!